At Tea Tribe, we want you to be fully satisfied with your purchase. If you’re not completely happy with your items, please review our policy below for returning or exchanging your order.

1. Eligibility for Returns

• Returns are accepted within 3 days of the delivery date.
• Items must be unused, in their original packaging, and in resellable condition.
• Proof of purchase (order confirmation or receipt) is required for all returns.

2. Non-Returnable Items

• Perishable items such as teas and food products that have been opened or partially used cannot be returned.
• Gift cards, final sale items, and promotional products are not eligible for returns.

3. Exchanges

If you received a damaged or defective item, please contact us within 73days of receipt to arrange an exchange. We’ll replace the item at no additional cost or offer an equivalent store credit.

4. Return Process

1. Contact Us: Start by emailing our customer service at [Your Contact Email] with your order number and reason for return.
2. Return Authorization: Once your return is approved, we’ll provide instructions for sending back the item.
3. Shipping: You are responsible for return shipping costs unless the return is due to our error (e.g., wrong item shipped).

5. Refunds

• Once we receive your return, we’ll inspect it and process your refund within 7–10 business days.
• Refunds will be issued to your original payment method.
• Please note that shipping fees are non-refundable unless the return is due to our error.

6. Late or Missing Refunds

If you haven’t received your refund within the stated timeframe, please check with your bank or credit card provider. If you still have issues, contact us at [Your Contact Email] for further assistance.

7. Contact Us

For further questions about returns and exchanges, please reach out to us at [Your Contact Email]. We’re here to help!